Warranty & Remake Policy

• Allcera will remake or repair the original product for lab errors, material failure or defects in workmanship (not wear and tear or discoloration) within the product warranty period.
• Remakes due to the fit will be covered if submitted within one month of the initial invoice.
• Temporary use product warranties do not include relines or reline adjustments.
• Product warranties apply only to the original doctor and patient and are not transferable.
• Remakes will only be covered by the warranty if the patient has followed the instructions for care and hygiene.
• Warranties will not apply to any cases in which the doctor/practice has chosen to disregard the lab’s technical recommendations.
• Removable restorations must be returned to the lab for evaluation to determine if the warranty applies.
• Allcera will replace defective products with one of equal or lesser value. The customer will be charged the difference for a replacement product of greater value.
• Remakes will be charged at 100% if there is a need for a prep reduction, re-prep, material change, a different shade than the original, adjustment to the abutment due to a lack of clearance, lack of parallelism, undercut or other reason.

*Original models, impressions and restoration must be returned to honor any type of guarantee.