Remake Policy
  • Allcera will remake or repair the original product for lab errors, material failure or defects in workmanship (not wear and tear or discoloration) within the product warranty period.
  • Remakes due to the fit will be covered if submitted within one month of the initial invoice.
  • Temporary use product warranties do not include relines or reline adjustments.
  • Product warranties apply only to the original doctor and patient and are not transferable.
  • Remakes will only be covered by the warranty if the patient has followed the instructions for care and hygiene.
  • Warranties will not apply to any cases in which the doctor/practice has chosen to disregard the lab’s technical recommendations.
  • Removable restorations must be returned to the lab for evaluation to determine if the warranty applies.
  • Allcera will replace defective products with one of equal or lesser value. The customer will be charged the difference for a replacement product of greater value.
  • Remakes will be charged at 100% if there is a need for a prep reduction, re-prep, material change, a different shade than the original, adjustment to the abutment due to a lack of clearance, lack of parallelism, undercut or other reason.

*Original models, impressions and restoration must be returned to honor any type of guarantee.


Verotek® FCZ Products:

Lifetime guarantee.

All Other Fixed Primary Products (Crown & Bridges Including Zirconia, Ceramics, PFMs, Full Casts):

Five years from the date of purchase.

Fixed Temporary Use Products (Temporaries, Wax-ups and Other Miscellaneous Fixed Products):

Six months from the date of purchase.




Three years from date of purchase

All Non-metal and Metal Partials:

Three years from date of purchase.

Temporary Use Products:

Six months from date of purchase.

Immediate Partials and Dentures, Economy Flippers, Treatment Partials and Masel Crowns:

One month from date of purchase.




• BiteSoft Anterior Splint

• Thermoflex


• Hard/Soft Combo

• Soft Night Guard

• Hard Night Guard


• Ortho Appliances

• Pro-Form Sport Guard



Lifetime Warranty

• 100% Lifetime Warranty Against Break and Fracture of Implants, Custom Abutments, Lab-Provided Stock Abutments

• (See Fixed warranties for implant crown warranties)

No Warranty

• Doctor Provided Abutments


5 yr Fixed

• All-Ceramics: IPS e.max® CAD, IPS e.max® Press, IPS Empress®

• Zirconia: Solid/Full Zirconia, BruxZir, BruxZir Anterior, Layered Zirconia, LavaTM

• PFM: Non-Precious, Semi-Precious, High Noble, Captek

• Full Cast: Non-Precious, Semi-Precious, Full Gold


• Temporaries

No Warranty

• Veneers (once cemented or re-prepped)

• Diagnostic Wax-up